John B. Hayes Tobacconist Policies

If you are under 18 years of age we cannot and will not sell product to you. Period.
By entering the website, you confirm that you are 18 years of age or older and are of legal age to purchase tobacco products and or smoking accessories. We reserve the right to deny any order we believe has been placed by a person less than 18 years of age.

Customer Service
We pride ourselves on outstanding customer service. We want you to enjoy your experience shopping at our online store. We want to hear the complaints as well as the praises. If you have complaints, please let us know and we will remedy the situation immediately.

Special Orders
If the product you are searching for is not listed on our website please let us know and we will do our best to locate it.

We accept Visa, Master card, American Express, and Discover credit cards. Checks and Money Orders are also accepted. If you opt to pay with a check their will be a waiting period until it clears and the funds are confirmed. All orders originating outside the state of Virginia will still be subject to the OTP tax. All orders originating in Virginia will be taxed as follows:
        5% sales tax
        5% Other Tobacco Products tax

All orders will be shipped via the United States Postal Service Monday thru Friday. Most within 24-48 hours. If the item you ordered is out of stock you will be notified as soon as possible to discuss time frame or a substitution. If you require additional insurance please let us know. All International shipments will be handled individually and full documentation will be provided. Due to the various nuances of the Postal Department all orders are subject to review and will be corrected before shipping. If you require express, 2nd day, or next day service please indicate such on the order and the charges will be adjusted to accommodate you. John B. Hayes Tobacconist will not be liable for any lost or damaged merchandise in the shipping process. All APO/FPO addresses are gladly accepted.

Please contact us to coordinate your return. Returns must be acknowledged by us with in 5 business days of your receiving the shipment. You will have 15 days to ship the merchandise back to receive a full credit, less the shipping and handling costs.

We value privacy. Yours is no exception. All Information will only be available to us and will only be used in-house for our transactions.

Thank you and enjoy your shopping experience.